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We understand that it is an individual’s right to keep their personal information private.  We are committed to protecting and maintaining the privacy, accuracy and security of customers’ personal information.

Privacy laws regulate the way organisations can collect, use, keep secure and disclose personal information.  Businesses are required to handle personal information in accordance with the Australian Privacy Principles outlined in the legislation.  We support the Australian Privacy Principles for the handling of personal information.


We collect information about customers, suppliers, contractors and employees during the course of their association with us.  We collect personal information via completion of job orders or purchase orders and preparation of quotations, either in person or via telephone.  In some cases, we may be supplied with information from a third party eg a referral.  We do not retain photos or videos of your image.

We collect details such as your name, organisation, email and mail addresses and telephone numbers.  If you pay for goods or services using a credit card or other online payment system, we collect your billing address and credit card details.  We process your credit card details securely over the internet using an accredited internet payment security system.

We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date.  You may update or correct your information by contacting us during business hours.

Apart from the information you personally provide to us we may collect navigational information when you browse the Martin Plumbing Group website. This is general information like your domain type, IP service provider, browser type, referring site (if any) and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you.

Storage & Security

We have in place processes to protect personal information.  This includes locked storage of paper records and password protected access to computerized records.  Sensitive information will only be used and disclosed for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise.

If you are visiting Martin Plumbing Group from a location outside Australia, your connection will be through, and to, servers located in Australia. Our website also uses an SSL (Secure Sockets Layer) which ensures that all data passed between the web server and browsers remain private and integral.

Use and Disclosure

We use personal information for contact purposes, for marketing and to satisfy our legal obligations.  We may disclose personal information to legal authorities, if obliged to do so and to anyone that you authorise us to disclose the information. Under the privacy laws, you have a right to access any personal information we hold about you and to advise us of any perceived inaccuracy.  We do not disclose personal information to overseas recipients.

Contacting us

Any complaints about a breach of the Australian Privacy Principles should be addressed in writing to ‘The CEO, Martin Plumbing Group, 14 Ryeland Court, North Geelong, Victoria 3215’.

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