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Here are some of our Frequently Asked Questions...

What are your technicians qualifications?

Our technicians who attend to Evaporative Coolers and Gas Ducted Heaters are Qualified Plumbers who specialise in Mechanical Plumbing and Type A gas Appliance Servicing.

Our technicians who attend to Refrigerated Air Conditioning Units are Qualified Refrigeration Mechanics.

How do I reset my Brivis NC6?

To reset your Brivis NC6 you firstly need to make sure your unit is switched off. Once your unit is switched off, you need to open the tab on the right-hand side of your controller. Once this is open, you should be able to see numbered buttons ascending downwards from 1 to 5. Press the ‘Fn’ button, then press key 1 then key 4. The screen should go blank momentarily, allowing the NC6 to stabilise, then the ‘off’ screen will appear, soon after this. To restart the system, press the on button and adjust the temperature accordingly.

Do you service my area?

We service Melbourne’s West and Geelong Regions, including the Bellarine. See a full list of the areas we service 

How long does the installation process take?

This is really dependant on the type unit you are having installed, and the complexity of the installation. Some installations can take as little as a couple of hours where as some couple be up to 2 days.. When you discuss your job with our friendly staff, please don’t hesitate to ask, we will be able to give you the timeframe suited to your job.

If I supply the unit will you install it?

We provide a supply and installation service only.

What brands do you service?

We service a range heating and cooling of brands including Brivis, Rinnai, Braemar, Actron Air, Daikin, Mitsubishi, Bonaire, Breezire and Fijitsu.

We service a range of hot water brands including Rinnai, Rheem, Dux, Aquamax, Bosh and Vulcan.

Please call us on 1300 146 525 and ask one of our friendly staff members if your brand is not listed.

Do you offer duct cleaning?

We do not offer duct cleaning however there are companies who specialise in this area.

How often should I get my unit serviced?

It is recommended that you get your units serviced every 2 years

Should I replace or repair my heater?

This will depend on multiple factors including the age, condition, availibilty of parts and cost. Speak with one of our technicians about whether or not they recommend repairing or replacing your unit.

Do you have any information comparing the running costs of each unit?

Yes, check out our Heating & Cooling Selection Guide

How often should I clear my  air filters?

It is recommended you clean your Return air filter or Split System air filter every 2 weeks to ensure your unit can draw in adequate airflow and you are breathing clean air.

Why is there air coming out of some of my vents but not others?

The most common causes are an issue with ducts coming detached from your outlets or if you have zoning, it could be an issue with either the zone controller or motors.

Why are plumbers coming out to fix my gas ducted heater or evaporative cooler?

The Plumbing qualification encompasses both gas and water, so your technician is a qualified plumber who specialises in Mechanical Plumbing and Type A Gas Appliance Servicing.

Why does water flow from my drainpipe when the evaporative cooler is turned off?

Evaporative coolers are designed to empty themselves of water when turned off, to ensure there is no stagnant water in the unit. Brivis units by default, will dump the water 1 hour after being turned off.

Can I use my unit if there is a spanner on the controller?

Brivis controllers are designed to come up with a spanner as a reminder your unit is due for a service. A general service is recommended by the manufacturer every 2 years or 1500 fan run hours.

Will the technician have parts with them on the day to fix my unit?

As authorised Brivis and Rinnai technicians, we carry the most common parts of these brands with us.

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